You can pay for your order using your PayPal account and all major Credit Cards.

Yes we do! Your order will be shipped by DHL Express Worldwide shipping.

We have partnered with DHL to offer Express Worldwide shipping. For the UK and most of Europe this means 1-3 days delivery and with the rest of the countries 3+ days.

Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way. Please be aware that because of the "pre-sale" nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.

Yes you can. We understand you may change your mind before we can ship the item. If you do, email us at customercare@raaniofficial.com and we’ll sort the rest.

Due to the exclusive, limited run of our styles, please contact us at customercare@raaniofficial.com to discuss an exchange. We would need to receive the item back via our returns criteria outlined below before we send an exchanged item.

You can return your item by contacting us at customercare@raaniofficial.com within 14 days of receipt of the item. The dress must be unworn, in its original condition with tags and labels unremoved. Please refer to our returns policy for further information on our return policy.

Unfortunately, we are not currently available to offer free returns. (Please refer to our returns policy for further information on our return policy.) As we grow this will be one of the things we look to change. The cost of the return will be deducted from the refund amount, if the return criteria is met.

We offer multiple currencies for payment. Please note, if you change your shipping country during checkout, this may affect the currency you pay in. You’ll be able to double check the country selected at the bottom of the website, should the geo location not identify your correct location.

Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.